FAQ

Where are we located?

Our offices are located in Los Angeles, California USA.  
 

Type of payments?

To make any purchase in USA you must place your order on our website  www.jchatsbrand.com with a credit or debit card, PayPal or ApplePay
 

What is the method of shipping and how long it takes to arrive?

We ship all over the United States nationally.
Our shipping carrier is USPS and the cost of shipping is $7.95 dollars.

International Shipping

We manage International Shipping with USPS International, shipping rates varie and may have a higher cost than our standard priority mail shipping fee.


 

What happens if my item has been delivered, and I did not receive it?

We are not responsible for any lost or stolen packages after our system indicates your order has been delivered at the address provided by the costumer.
It is the costumers responsibility to provide a safe address for delivery.

Shipment to Mexico?

WE DO NOT SHIP TO MÉXICO. If you would like to complete a purchase in México, please visit our website www.jchats.mx.

Orders placed in Mexico are shipped from our corporate headquarters in Culiacán Sinaloa using DHL shipping services.

 


How long does it take for an order to arrive?

After processing your order it takes 24-48 hrs to be sent and arrival time is within 3-5 days.

¿Donde están ubicados?

Nuestras oficinas están establecidas en Los Angeles, California, USA.  
 

¿Cuáles son nuestras forma de pago?

Para realizar su compra en USA tiene que ser a través de nuestro sitio web www.jchatsbrand.com con una tarjeta de debito o crédito, PayPal ó Apple Pay. 
 

¿Cuál es el método de envío?

Realizamos envios a todo Estados Unidos. En US. enviamos a través de USPS y el costo de envío es de $7.95 dólares. 

NOSOTROS NO HACEMOS ENVIOS A MÉXICO. Si te interesa realizar tu pedido a México, por favor visita www.jchats.mx


¿Cuánto tarda en llegar la orden?

Después de procesar su orden toma de 24-48 hrs para ser enviada y el tiempo de llegada es en un lapso de 3-5 días hábiles.